Frequently Asked Questions
If you have any further questions, get in touch with our friendly team
Is my website fully managed?
Absolutely! We’ve got you covered! If anything goes wrong with your website, we’ll fix it for no extra charge. From software glitches to update bugs, we take care of it all, ensuring your website runs smoothly. Your peace of mind is our priority!
What can I expect during the onboarding phase?
We believe in making your website truly yours. You can choose a design from our extensive library that matches your vision. We’ll then customize it to reflect your unique branding.
Throughout the process, we’ll work closely with you, incorporating any revisions needed to ensure the final result exceeds your expectations. Your satisfaction is our priority.
Once you give us the green light, we’ll launch your website, making sure it’s ready to impress your audience. We’re thrilled to be part of this creative journey and bring your website to life.
How soon can I expect my website to be up and running?
We take pride in our efficient processes and aim to launch your website within a short timeframe of 2-4 weeks. Our streamlined onboarding form makes it easy for you to get started, and once you’ve signed up, we’ll guide you through the process.
Do I own my website?
Yes, we provide a unique “lease to own” model that allows you to own your website outright, free and clear, after completing 24 months of payments.
With this approach, you have the opportunity to gradually pay for your website while enjoying its benefits and functionality.
This option allows you to conveniently invest in your online presence without the need for a large upfront cost, making website ownership more accessible and flexible.
Can I make changes to my live website?
Absolutely! Updating your website is easy. Just submit your request directly from the page you would like to change, and we’ll take care of it.
If you’re on the PRO care plan, you’ll also enjoy the added benefit of having editor access to your website through our user-friendly visual page builder (no coding needed). This means you can make unlimited changes yourself instantly.
We strive to provide you with a seamless and user-friendly experience, ensuring that you have full control over your website content. Whether you prefer to submit change requests or make edits yourself, we’ve got you covered.
Can you build a custom design?
We understand that every client has unique preferences and requirements. If you can’t find a design that matches your needs from our extensive library, don’t worry! We’ve got you covered.
First of all please note that we do have additional design available upon request. Simply share with us a website that inspires you, and we’ll see if we can find one that works for you. If none of our website designs we offer fit your needs, we’re more than happy to create a custom design exclusively for you. This personalized design will come with an additional charge calculated based on your specific requirements.
Your satisfaction is our priority, and we’re committed to delivering a website that resonates with your style and exceeds your expectations.
What happens to my site if I want to cancel early?
We proudly offer a 30-day money-back guarantee. Following this period, we kindly ask that you fulfill the 24-month payment schedule as agreed.
You can make an early payment for the remaining balance if you want to cancel your contract before your 24-month contract ends. We’ll help you safely transfer your website’s files and database to your preferred location.
Note: Upon successfully fulfilling your 24-month contract, you can request a website redesign at no additional cost.